At Techcodera, we are committed to providing high-quality trading bots that meet our users’ expectations. Due to the digital nature of our products and the potential for immediate usage, we enforce the following refund policy:
1. No Refunds for Digital Products
All sales are final. Once a trading bot or digital product has been purchased and delivered, no refunds, exchanges, or cancellations will be granted. By completing a purchase on our website, you fully accept and agree to this policy.
2. Exceptions
A refund may be considered in the following exceptional cases:
- Duplicate Purchase: If you accidentally made multiple purchases of the same product, we will refund the duplicate transactions.
- Non-Delivery: If you did not receive the product after your purchase and it is verified that delivery or download did not occur, we will investigate and either resend the product or issue a refund.
- Critical Technical Issue: If the product has a verified, unresolvable malfunction that prevents it from functioning as described, and our support team is unable to resolve the issue within 7 business days, a refund may be granted.
Note: To qualify for any of the above exceptions, you must contact us within 7 days of your purchase and provide sufficient proof (e.g., order number, screenshots, etc.).
3. Customer Responsibility
It is the customer’s responsibility to ensure:
- They have read and understood the product description before purchasing.
- Their trading environment (platform, system, configuration) is compatible with the bot’s requirements.
- They are aware that past performance of a trading bot does not guarantee future results.
4. Contact
For any questions or refund requests, please contact our support team at:
Telegram: TechCoderaSupport
We are committed to customer satisfaction and will do our best to assist you.