At Techcodera.com, we are committed to providing reliable and high-performing trading bots. Our warranty policy is designed to protect customers in the event of major technical issues, while considering the specific nature of digital products.
1. Nature of Digital Products
Our trading bots are software products delivered electronically. They are tested and optimized prior to release. However, technical issues may occur in certain setups or depending on the platforms used.
2. Functionality Warranty
We guarantee that:
- The downloaded bot is functional and matches its description at the time of purchase.
- The bot is free from critical technical errors under normal use conditions.
This warranty is valid for a period of 7 days from the date of purchase.
3. Warranty Conditions
This warranty applies only if:
- The bot fails to function as described despite correct installation.
- The customer is using a compatible platform that meets the technical requirements.
- The issue is not caused by user error, code modification, or incompatibility with the selected broker.
4. Warranty Exclusions
The warranty does not cover:
- Any financial loss resulting from the use of the bot (performance is never guaranteed).
- Errors related to the customer’s trading environment (platform issues, VPS server, incompatible broker, etc.).
- Errors caused by unauthorized modifications to the bot.
5. Technical Support
If you experience any issues, please contact our technical support team within 7 days of purchase, providing:
- Your order number
- A clear description of the issue
- Screenshots or error logs, if available
📧 Contact: TechCoderaSupport
Our team will analyze the problem and work to provide a prompt solution. If the issue is covered by the warranty and cannot be resolved, a replacement or compensation may be considered.